(Matric Candidates) Can Apply Customer Service Manager Vacancies at Pick n Pay

Pick n Pay is looking for an experienced Customer Service Representative to work with their group. You’ll need a Grade 12 certificate, a driver’s license, and at least 1-2 years of knowledge working with clients in person. If you enjoy solving troubles and are able to switch between different locations, this job is perfect for you! Apply by May 18, 2025.

Pick n Pay Customer Service Manager Job Applying Details

• Company- Pick n Pay
• Position- Customer Service Manager
• Location- Gauteng
• Reference Number- JR103047
• Closing Date- May 18, 2025
• Click for the Latest Job Vacancies

Description

To ensure that customers receive exceptional quality and service standards by the effective implementation of SOPs training and communication, audits and resolution of complaints. This position also assists with administration functions and social responsibility initiatives and personal growth goals that are which are aligned with the company’s values and goals.

Minimum Requirements

• Matric Grade 12 (attach a certified copy of the document to your application)Must possess an active South African ID
• You must have a valid driver’s license number 08
• 12-18 months face-toface customer service experience
• Successfully pass at least two competency-based interview
• Should be flexible and willing to move between stores

Key Responsibilities

Customer Service & Feedback

• Provide outstanding customer service and address customer issues quickly.
• Monitor, document and then respond to complaints by using Complaints Chart for Customers. Complaints Chart.
• Analyze, gather, and give formal and informal feedback from staff and customers to improve service delivery.

Store Standards & Compliance

• Affirm the adherence to Follow Store operating procedures (SOPs).
• Supervise the Store Audits and take action in any issues that are not in compliance.
• Maintain a high level of cleanliness, security and order.

Communication

• Facilitate consistent and clear communication between the team members and with customers.
• Provide regular news, updates and success stories regularly to The Local Newspaper or internal newsletter.

Training & Development

• Facilitate and conduct training for staff in line with SOPs and customer service best practices.
• Assist team members in achieving your Personal Development Plans (PDPs).
• Assist managers in completing an Personal Performance Agreemen (IPA) process.(IPA) method.

Social Responsibility

• Promote as well as implement store’s social Responsibility initiatives in communities in the area.

Administration & Projects

• Control administrative tasks with precision and on time.
• Lead and support ad-hoc project which includes the creation of timelines and plans for projects.

Leadership & Personal Accountability

• Display self-leadership that is strong, time management and accountability.
• Continuously review and improve your performance by utilizing formal and informal feedback mechanisms.
• Set personal goals in line with business and team goals by conducting regular reviews of performance.

Apply Now for Pick n Pay Vacancies

Technical & Functional Skills:

• Understands the customer service ethos and its practical application
• Familiarity with customer complaint handling processes across various channels
• Basic understanding of Standard Operating Procedures (SOPs) for:
• Food safety
• Public liability
• Ability to interpret and use reports effectively
• Working knowledge of HR policies and procedures