FNB Vacancies is looking for an expert in technology to join the Team as an IT Support Analyst. If you’ve got 3 to 5 years of experience solving technical puzzles and are a fan of solving issues under pressure, this position is ideally suited for you. Applications close on May 17, 2025, so act quickly! A technical degree or diploma is essential, and you must have top-quality communication skills. Do you want to know everything there is to know? Check out the details below to find out whether you’re the right fit.
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Details for IT Support Analyst Job in FNB
- Bank- FNB
- Job Position- IT Support Analyst
- Location- Johannesburg
- Reference Id- R33394
- Apply Before- May 17, 2025
- Click for the Latest Job Vacancies
Job Description for IT Support Analyst
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
In our team of talent You will be surrounded by extraordinary talent, diverse minds and a dynamic environment that delivers on the promise of being inquisitive. It’s time to think about your potential within an environment where experts work together to create a positive change.
You are someone who could:
- Establish and maintain professional relations with the various stakeholders, demonstrating outstanding ability to open dialogue listen, influence and negotiate to reach the best results for everyone.
- Begin discussions with stakeholders in order to keep track of the progress and manage expectations. Ensure that that the needs of stakeholders are met
- Keep relationships intact despite having opposing opinions and seeks to achieve mutual gain when it comes to addressing disputes
- Predict the consequences and adjust the solution based on continuous feedback
- Quickly resolve any questions and concerns quickly.
- Change communication styles to meet demands of diverse audience members
- Examine the business requirement and the current process, and determine areas of risk or waste and how processes can be improved.
- Learn how systems connect to one another and to other processes and systems within the bank.
- Reconcile and analyze variations between different systems
- Make recommendations for improvements and use influence to gain stakeholder support
- Record the request for modification to the development team responsible and inform the stakeholder of its status and the need to be prioritized.
- Contact the company to motivate them to make the top priority
- Monitor user requests and incidents to find commonalities and trends, and produce reports to stakeholders that identify trends and risks, as well as mitigation actions
- Help users with their daily needs and issues in accordance with the agreed SLAs for response and repairs
- Examine the root causes for system malfunctions and fix them by working with stakeholders who are relevant.
- Monitor incidents and user requests, and analyze trends to determine where processes can be enhanced
- It is important to ensure that the training documentation is readily and readily accessible it is not, seek the help of the
- Subject matter experts create documents and then facilitate handover to users as well as users and IT Applications team
- Update the documentation to allow cross-skilling , increase knowledge sharing and cut down on man-dependents
- Show pride in the company’s products and services by consistently meeting the brand’s promise
- Make sure that your personal productivity and quality standards are accurately and consistently upheld
- Stay up to current with the latest legislations and developments.
- Keep a positive outlook and be open to feedback
- Be able to manage stress in a manner that does not adversely impact other people
- Manage and plan your the workflow of your own, anticipating challenges and managing priorities and delivering the goals within the agreed deadlines and based on high-quality standards.
- Be responsible for your personal professional development by taking advantage of informal and formal opportunities
- Read situations and the organisational reality
You will be an ideal candidate if you
- Bachelor’s degree or diploma with a focus on Computer Science, Information Technology or any related subject.
- 3 to 5 Years IT Support Analysis experience
- Excellent problem-solving skills, strong communication abilities, and the capability to function under stress.
You will have access to
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
You can be a match if you have
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Apply Now for FNB Vacancies
Job Details– Please note that applications won’t be accepted until the below date or later. Please submit your applications prior to the deadline indicated below.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
