SACAA Vacancies is seeking eager students to be part of their Contact Centre team in Midrand. For this position, you have a Grade 12 and a degree in business or marketing; this could be the perfect place to begin. Applications close May 6, 2025–mark your calendars! You don’t need years of experience; only fresh-thinking minds who have the proper training are encouraged to apply. Are you ready to explore Customer Service? Continue reading for more details about the subject below.
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SACAA Contact Centre Trainee Details
- Company- SACAA
- Trainee- Contact Centre Trainee
- Location- Midrand
- Reference number- SA-334
- Apply by- 06 May 2025
Purpose of the Job
- To provide complete customer service to SACAA clients through a variety of communication channels, including email, phone and chat.
- to improve customer experience and satisfaction by addressing queries from customers, solving issues and assisting the team in providing excellent service.
Customer Service
- Answer calls from customers email, phone calls, and online requests professionally and with courtesy.
- Provide assistance to customers in regards to products and services, as well as customer account information.
- Correctly record and update customer information within the CRM system.
- Discuss complex issues with the senior team members or relevant departments.
- Collaborate with other team members to reach the service level goals and KPIs.
- Keep up-to-date with the company’s products as well as policies, services, and products.
- Maintain customer satisfaction by being proactive in problem-solving and efficient communication.
- Engage in continuing training and development to improve skills and increase knowledge.
- Feedback is needed to improve the customer service process and system.
- Professionally respond to the needs of both internal and external customers.
- Test customer satisfaction with the use of approved methods and systems.
- Create and maintain a professional image when dealing with customers.
- Be sure that all customer questions and complaints are dealt with according to the agreed SLA’s and are recorded on the CRM system approved by the company.
- Survey your customers following each Interaction.
Quality Control
- Adhere to the approved quality assurance measurements.
- Adhere to the approved SLA’s
Requirements
- Grade 12
- National Diploma in Marketing, Communications Communications, Consumer Studies, Business Administration, Management Studies or relevant equivalent qualification.
- A bachelor’s degree or equivalent in Marketing Communication, Communications consumer Studies, Business Administration, Management Studies or relevant equivalent qualification
- 1 year of experience with Call Centre or Client Services
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