Service Agent Position Open in Volksrust | Eskom Hiring

Eskom is seeking Service Agents in Volksrust. This job requires a 2-year degree in fields such as Business or Finance as well as 2 years of experience in customer service. The deadline for applications is May 27, 2025. Please get your word out! It is ideal for those who can solve problems and create positive changes.

Eskom Service Agent Applying Process

• Company- Eskom
• Job Type- Service Agent
• Location- Volksrust
• Reference Number- MP1124DD
• Closing Date- 5/27/2025
• Click for the Latest Job Vacancies

Minimum Requirements

• National Diploma/National N Diploma in Business Management/ Communication/Marketing/Marketing/Commerce/Engineering/Social Science/Accounting/Finance at NQF6 with 240 credits 2 Years Experience in working with customers and customer relations

Skills and Competencies

• Honesty, Integrity
• Credibility
• Professionalism

Knowledge

• The Snippet Processing Unit (SPU) and the tariffs for customers who prepay
• Organization processes
• Management of customer relationships
• Maintenance of low voltage and repair of faults
• Operating guidelines for low and high voltage systems
• Billing and metering
• Credit management directive, policy

Skills

• Computer literate Effective time management
• Interpersonal
• Building relationships
• Technical and functional
• Problem solving and analytic
• Negotiation
• Communication
• Telephone
• Management of stress
• Report compilation
• Bilingual, multilingual
• Counselling and conflict management

Key Responsibilities

• Handle generic service activities. Provide customer data.
• Connections and processing processes and connection.
• Vending and prepaid activity.
• Create relations to build relationships between Eskom and its customers.

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