AVBOB Vacancies Hiring for Clerk Position in Centurion. You will need to have a Grade 12 Certificate and at least 2-3 years of experience in insurance office work. You’ll need strong communication skills as well as computer knowledge. This role is perfect if you are a calm team player and can remain calm under pressure. Are you ready to join? Read the Applying Process Below.
Clerk Position in Centurion Information Below
- Company- AVBOB
- Position- Clerk
- Location- Centurion, Gauteng
- Job Reference Number- 113CL01
- Industry- Insurance
- Posted 2025/04/14
Job Description
- Receiving and processing new complaints from clients, determining their nature and registering them in the Complaints Management System.
- Identify the complainant, and their relationship to the invoice for the funeral/tombstone/insurance policy
- Print relevant documentation using the image viewer to help with complaint evaluation. I.e. application form /funeral/tombstone invoice
- All Fraud complaints require the XDS report.
- Open a complaint in the CMS system.
- You can cancel the policy/payment method (depending upon the instructions of the client).
- Confirm receipt of all complaints and cancelations as needed.
- Update CMS with summary notes about the complaint, actions taken and letters posted.
- Open the case file with the complaint number, and details of complainant.
- All correspondence and complaints should be filed in the CMS file
- Assign files to senior clerks or department heads.
- Ad hoc administrative duties and assist senior personnel in tasks and queries.
- Handle enquiries (internal clients and external customers) and refer to senior clerks where necessary
Job Requirements
- Grade 12
- Knowledge of TCF/FSCA as well as other legislative requirements.
- Experience in insurance and administration of at least 2-3 years.
- Communication skills – both verbal and written – are excellent.
- Computer-literate (Excel, Word and E mail).
- Focus on customer service.
- Ability to function and fit in with a team.
- Ability to show initiative on your own.
- Ability to remain effective under pressure.
- Planning and time management are essential skills.
- Attention to detail is a key skill.
- You must be able evaluate each case or situation on its merit.
- Self-motivated.
Hi, I’m Harmeet Singh! I help South Africans discover real, reliable job, internship, and training opportunities. I spend my time researching, verifying, and sharing information that matters. My mission? To make it easy for students and professionals to find their next step with confidence—because your success is what drives me every day.
CozaVacancies provides the latest updates on available internships, jobs, and apprenticeships in South Africa. The primary purpose of this website is to provide free and genuine information to all individuals. We're not connected in any way with the officials of any respective company whose career offerings are posted here. All the information shared here is for educational purposes only and anyone can access them in free without paying any type of charges.
Whatsapp
LinkedIn