SACAA is looking to hire Trainee Contact Centre in Midrand. This fantastic opportunity is perfect for Grade 12 or those with a degree/ diploma in Business Marketing. One year working in a call center or customer service position suffices. The deadline is the 06th of May 2025, so apply early! Want more details? Read Below.
Trainee Contact Centre in SACAA Detail Information
- Organization- SACAA
- Trainee- Contact Centre
- Location- Midrand
- Reference Number- SA-334
- Closing Date- 06 May 2025
Description
To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service.
Customer Service
- Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy.
- Assist customers with enquiries regarding products and services, and account information.
- Accurately record and update customer details in the CRM system.
- Escalate complex issues to senior team members or appropriate departments.
- Work closely with other team members to meet service level targets and KPIs.
- Maintain up-to-date knowledge of company products, services, and policies.
- Ensure customer satisfaction through proactive problem solving and effective communication.
- Participate in ongoing training and development to enhance skills and knowledge.
- Provide feedback to improve customer service processes and systems.
- Professionally respond to requests from both external and internal customers.
- Evaluate customer satisfaction through approved tools and systems.
- Project and maintain a satisfactory image when dealing with clients.
- Ensure that all customer queries and complaints are addressed as per agreed SLA’s and that they are logged on the approved CRM system.
- Send customer survey after every Interaction.
Requirements
- Grade 12
- National Diploma in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or relevant equivalent qualification.
- Bachelor’s degree in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or relevant equivalent qualification.
- 1 year experience in Call Centre or Client Services
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