AVBOB Vacancies Hiring for Clerk Position in Centurion. You will need to have a Grade 12 Certificate and at least 2-3 years of experience in insurance office work. You’ll need strong communication skills as well as computer knowledge. This role is perfect if you are a calm team player and can remain calm under pressure. Are you ready to join? Read the Applying Process Below.
Clerk Position in Centurion Information Below
- Company- AVBOB
- Position- Clerk
- Location- Centurion, Gauteng
- Job Reference Number- 113CL01
- Industry- Insurance
- Posted 2025/04/14
Job Description
- Receiving and processing new complaints from clients, determining their nature and registering them in the Complaints Management System.
- Identify the complainant, and their relationship to the invoice for the funeral/tombstone/insurance policy
- Print relevant documentation using the image viewer to help with complaint evaluation. I.e. application form /funeral/tombstone invoice
- All Fraud complaints require the XDS report.
- Open a complaint in the CMS system.
- You can cancel the policy/payment method (depending upon the instructions of the client).
- Confirm receipt of all complaints and cancelations as needed.
- Update CMS with summary notes about the complaint, actions taken and letters posted.
- Open the case file with the complaint number, and details of complainant.
- All correspondence and complaints should be filed in the CMS file
- Assign files to senior clerks or department heads.
- Ad hoc administrative duties and assist senior personnel in tasks and queries.
- Handle enquiries (internal clients and external customers) and refer to senior clerks where necessary
Job Requirements
- Grade 12
- Knowledge of TCF/FSCA as well as other legislative requirements.
- Experience in insurance and administration of at least 2-3 years.
- Communication skills – both verbal and written – are excellent.
- Computer-literate (Excel, Word and E mail).
- Focus on customer service.
- Ability to function and fit in with a team.
- Ability to show initiative on your own.
- Ability to remain effective under pressure.
- Planning and time management are essential skills.
- Attention to detail is a key skill.
- You must be able evaluate each case or situation on its merit.
- Self-motivated.
Advertisements
